Blue Chip Casino Hotel Spa

Reviews about Blue Chip Casino Hotel Spa

• 2 / 5

  By Michelle Oakes
  Rooms were clean. While checking in and out the guest services were on point. Room service prices were outrageous. Pool area was hot and terribly humid. I mean pass out hot, with absolutely no ventilation... my glasses fogged up! The windows were so sweaty you couldn't even see out of them. Condensation was dripping from ceiling. It's obviously bc the hot tubs are right by the pool. It should be in a separate ventilated area. Especially for adults to relax. There was this child that kept screaming at the top of his lungs just to hear his voice echo. The parents did absolutely nothing. I understand kids playing but this was ridiculous. Security came through and of course he stopped...then started up again. Sorry for the long rant but the pool is a big vantage point with my kids. Things need to definitely improve in the pool area.
  December 18, 2016
• 4 / 5

  By Kady Pickens
  Are stay at Blue Chip was awesome. We had a clean room, gaming was great as always, and we also really enjoyed the pool it was nice that there was a few hours without kids being there. The pool was nice, the Spas were nice, the pool could have been a little bit cooler but it was like a little bit warmer than bath water but not as warm as the spas. Overall our experience staying at the Blue Chip Hotel in the Blue Chip Tower was very nice. The staff was friendly and helpful and we really look forward to staying there again
  November 14, 2016
• 4 / 5

  By Frances Lewis
  I booked this hotel, deluxe king non smoking room, for a 2 day getaway for my girlfriend and I. Upon entering the building, all I smelled was cigarette smoke coming from the casino, which is the majority of the casino floor. I was impressed with the front desk employees, as check in was fast and easy, and I was able to get in early, also. Upon entering our room, I did an inspection and found several uncleaned fixtures, dirty corners, peeling wallpaper, and even a bottle cap under the drapes. I posted my disappointment, with pictures, on their website, as to warn potential patrons, and ended up getting a response from management the next morning. The manager expressed her embarrassment, apologized, and gave us an upgrade to a suite at no extra charge. She said that she personally inspected the room and guaranteed the room was perfect. Upon my inspection, I found her idea of clean was not up to my standards. I found the chrome designer lamp, over the table, to be coated with dust. The mirrors in the bathroom had thick dust on top of them. And even one w section of a wall in the bathroom had some kind of splatter on it. I accepted the room, without complaint, and moved on. We also were given each a meal ticket, for any of the in house dining facilities, which we did utilize. The buffet was worth the price, but not much more. The lobby of the hotel, along with the rooms, is overdue for an update. The crystals, hanging from the ceiling, are yellowed and somewhat tacky. So, to make the best of our stay, we headed to the casino with $40. After about 4 hours of hitting the slot machines, we walked out with about half of what we started with, and smiles on our faces. Now, the biggest issue. Shortly after midnight, on night 2, my girlfriend had left our room to get some ice, and when she came back, her key wouldn't work. I let her in, then tried my key, thinking she was using the key from our first room, without success. I decided it could wait until morning, and we laid down for sleep. Well, a short time later, a bill was slipped under our door, with a message that my card was declined for the room. Only, I had prepaid for this room, and did not leave more room for more than an incidentals charge. It appears that their system automatically charges for rooms at midnight, whether you paid in advance or not. Overall, our stay was good. We had fun. We probably won't come back, at least not until it is updated.
  October 06, 2016